The Product Architect

Framework · canvas

Workflow Authorship Canvas

A canvas for redesigning a workflow rather than wrapping it in better UI.

Framework · canvas

Workflow Authorship Canvas

A canvas for redesigning a workflow rather than wrapping it in better UI.

  1. 01

    Trigger

    Where does the work actually begin, before the product is opened?

  2. 02

    Context

    What does the user already know, and what should the system know on their behalf?

  3. 03

    Decision points

    Where does the user make a real choice, and where is the product asking for a choice it should learn, default, or prepare?

  4. 04

    Handoffs

    Where does work move between people, tools, systems, or surfaces?

  5. 05

    Repetition

    What happens often enough that the system should notice the pattern?

  6. 06

    Bottlenecks

    Where does the work wait, and is the waiting intentional or accidental?

  7. 07

    System assistance

    Which steps could the system safely prepare, suggest, classify, summarize, automate, or route?

  8. 08

    Human control

    Which decisions must remain visibly and meaningfully in human hands?

A practical grid for redesigning the workflow itself.

What it helps you see

It exposes the workflow as a system of triggers, handoffs, control points, and repeated work.

How to use it

Take a real workflow. Fill the canvas. The output is a workflow redesign canvas: the current path, the authored path, and the trust conditions required to move between them.

Use it when

Use this when a workflow in Workflow Authors Reshape the Work feels bigger than any single screen or feature improvement.

Practice prompt

Choose one real workflow and fill only the cells you can answer honestly. The blank cells are the next investigation.

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Source chapter

This framework was authored in Workflow Authors Reshape the Work. Read the chapter for the full argument and the worked examples that produced this shape.