The Product Architect
← Manifesto

Tenet IV

IV

The author of a workflow changes the comparison.

Wrapping better UI around an existing workflow can be honest work. Sometimes the workflow cannot move yet. The stronger move, when the product has the authority to make it, is to re-author the workflow itself — see the work the user is trying to do, remove the steps the product should absorb, and protect the decisions that should stay human. This is a craft of opinion, not assembly.